Refund & Billing Policy
Article 1 - Purpose
This is BroHosting's (“BroHosting”, “Csendes Marcell E.V.”, “we”, or “our”) Refund & Billing Policy.
This Refund & Billing Policy discusses the ways in which we charge customers for use of the Services
(as defined in the TOS) and related questions about charges, refunds and billing disputes.
Capitalized terms used but not defined in this policy have the meaning given to them in our TOS,
located at: https://www.brohosting.eu/policies#Terms-Of-Service.
Article 2 - AUTOMATIC RENEWAL
- Package Renewal.
ALL PRODUCTS AND SERVICES WE ADVERTISE ON OUR WEBSITE INCLUDING ARE NOT SET TO AUTOMATICALLY
YOUR INITIAL RENEWAL DATE WILL APPEAR ON THE CHECKOUT SCREEN WHEN YOU INITIALLY PURCHASE
BROHOSTING IS NOT RESPONSIBLE FOR ANY DOWNTIME/OUTAGE OR FINANCIAL AND/OR DATA LOSS IN ANY
WAY IF YOUR SERVICES WERE NOT RENEWED IN TIME.
You will also be emailed an invoice for the renewal term at the email address in your
account in advance of any renewal with the terms of the upcoming Renewal Term, including
duration and price of such renewal.
- Domain Name Renewal
Domain names are NOT SET TO AUTOMATICALLY RENEW.
You will also be emailed an invoice for the renewal term at the email address in your account in
advance of any renewal with the terms of the upcoming Renewal Term, including duration and price
of such renewal.
The Due Date for Fees for renewed packages is the package renewal date.
- Failure to Renew
Accounts that have invoices which are more than fourteen (14) days overdue will be
suspended. If a suspended account is to be reactivated, all of the overdue invoices will
need to be paid to make it current before the suspension is lifted. Accounts that have
invoices more than two months overdue are considered abandoned and will be subject to
Article 3 - Responsibility for Payment
You are responsible for all charges, costs, expenses and other fees (the “Fees”) associated with
your use of the Services once our Services are made available to you.
Your first invoice is generated at the time you purchase the Services.
An invoice, which will include the duration and price of such renewal for any Renewal Term, is
generated fourteen (14) days prior to the first day of the Renewal Term (the “Due Date”) unless
other arrangements have been made or a cancellation request has been submitted from the client
portal. The invoice will also be available in the “My Invoices” section of the Client Portal. You
are responsible for the fees and charges set out within the emailed invoice you pay on the Effective
Date and any other invoice generated for a Renewal Term. If paying by credit card, Paypal Billing
Agreement, or any other payment method capable of automatic charge, you will be charged on the Due
Date. New Services, packages or domains that are ordered and unpaid after seven (7) days will be
canceled.In the event that the customer fails to pay for services given, BroHosting may assign
unpaid late balances to a collection agency for appropriate action. You agree to reimburse
BroHosting for all expenses incurred to recover sums due, including attorneys’ fees and other legal
expenses, if legal action is necessary to collect payment on balances due.
In the event that the customer fails to pay for Services given, BroHosting may assign unpaid late
balances to a collection agency for appropriate action.
You agree to reimburse BroHosting for all expenses incurred to recover sums due, including
attorneys’ fees and other legal expenses, if legal action is necessary to collect payment on
Price Adjustments. To remain competitive, we occasionally make changes to our plans and pricing. To
have your plan updated to current offerings please contact our billing team. We cannot go back and
modify invoices that have already been paid but will be happy to modify your plan for new invoices.
To remain competitive, we occasionally make changes to our plans and pricing for reasons that
include, but are not limited to, fluctuations in non-US Dollar denominated currencies, as detailed
in Section 7(b) below. No price changes will be effective without your consent in the middle of an
initial term or any Renewal Term but prices may change between Renewal Terms. All price changes will
be reflected in the emailed invoice sent to you before any Renewal Term begins.
The charges, which may include an adjusted price after you consent to such adjustment OR a new
Renewal Term starts, will be applied on the Due Date, as specified above. YOU MUST CANCEL YOUR
SUBSCRIPTION TO AVOID AN INVOICE TRIGGERING PAYMENT OF THE ADJUSTED PRICE BEING PROCESSED FOR A
You may also opt to change plans in the middle of a term or Renewal Term. We cannot go back and
modify invoices that have already been paid but will be happy to modify your plan, and adjust prices
for Services, for new invoices that have not yet been paid for any Renewal Term.
Cancellation or Consent to Mid-Term Price Changes. In the event a material change in our business or
our supplier’s prices or services requires us to alter our Services offering to you in the middle of
the initial or Renewal Term, we will provide you a notice specifying the proposed change(s) in
reasonable detail. In the event of such material change(s) to the Services, including but not
limited to a change to the duration of the then-current term, the scope or type of Services being
offered or the price for such Services, you will have thirty (30) days from the date of such notice
to either: (i) consent to the change(s) and accept the altered terms for the Services from the date
of your consent or (ii) allow the Services to be terminated after the thirty (30) day period
expires. If you do not consent to the changes and accept the altered scope within the thirty (30)
day time period, you acknowledge and agree that BroHosting may terminate the Services before the end
of the then-current term without further notice or consent.
Article 4 - Money Back Guarantee
Certain Hosting Services carry an unconditional fourteen (14) day satisfaction guarantee.
To cancel your Hosting Services and receive a refund of our fees, you must contact us via the Client
Area within fourteen (14) days from the Effective Date and a refund will be issued.
If you cancel after fourteen (14) days from the Effective Date, you are not entitled to any refund
and any refund you do receive is at our sole discretion.
Refunds are not offered for partial months of service. Accounts that are terminated due to
violations of our Policies are not eligible for a refund.
All third party fees, including domain registration fees, setup fees and migration fees, are
non-refundable, non-negotiable and excluded from our Money Back Guarantee.
Further, SSL certificates have a Twenty Five (30) day refund window from time of purchase.
For free domain registration promotions (.com, .net, .hu and .org), the retail price of the domain
$14.95 will be deducted from any refund amount upon cancellation. You will retain the domain
Article 5 - Refunds
- Accounts that are terminated due to Terms of Service violations are not eligible for a refund or
any service credits.
- Domain registrations, domain renewals, setup fees and migration fees are not refundable. Service
credits have no cash value and are extended at our discretion.
- Web Design and IT Services are not refundable including any extra or additional charges.
- Service credits expire at the earlier of your account expiring, being terminated, or twenty-four
(24) months from the date it was issued.
- All refunds are subject to the terms of service for any third party payment processor and those
terms take precedence over the terms in the TOS and our Policies.
- In the event we are unable to refund any fees or charges via the method of payment, we will use
commercially reasonable efforts to return or credit the appropriate funds to you.
- If you paid us by credit card we will credit the card on file.
- If you paid us through another payment processor, we will take steps to refund the appropriate
fees through that payment processor.
- If the information we have on file for your account is not up to date, your refund may not be
Article 6 - Service Credit Eligibility
Customers who at the time of the report of the claimed outage are not current on their invoices for
the Services do not qualify for service Credits related to any outages.
Customers who have not paid their invoices on time more than three times in the 12 months preceding
the claimed outage are not eligible for service credits.
In order to deliver a secure high performance hosting environment, we utilize certain automated
systems to limit malicious and resource-intensive activity. In some instances, non-malicious
activity can appear to be malicious and trigger our systems, which may limit your ability to use our
Services as set forth in Section 3(d)(iii) of the TOS. Such limitations may result in bandwidth
throttling or suspension or termination of your account, in our sole discretion. In these
situations, any interruption, suspension or change in the availability of the Services will not be
considered downtime and will not be eligible for a service credit.
Article 7 - Payment Methods; Currencies
We accept payment via Visa, MasterCard, Discover, American Express, JCB and wire transfers. By
providing us with your account payment information, you give us consent to charge you on the Due
Date of any invoices linked to the account. Please see our invoice for wire transfer banking
We accept multiple currencies as found on our website. All fees for Services are calculated in
Hungarian Forints and, whenever possible, we will attempt to charge in the currency you select upon
checkout unless the payment gateway does not support the currency, in which case, the currency will
be converted to HUF and charged in HUF.
Prices displayed in other currencies are shown according to exchange rates posted that day but may
differ from your final rate given to you by your bank. Additionally, RATES ARE SUBJECT TO CHANGE,
which may result in increases or decreases in non-US Dollar denominated prices charged for the
Further, you may be subject to additional fees or other charges assessed or imposed by the
administrator of your selected method of payment. BroHosting is not responsible for these charges.
Article 7 - Charges for Account Upgrades, Downgrades and Migrations
License. In connection with any data migration, you hereby authorize BroHosting to access your data
for data migration purposes. Before requesting Services that may require a data migration to occur,
you hereby agree to backup all of your data on both the source and the target servers, as
Upgrades. When upgrading to a higher-priced hosting plan, we will migrate your account to the new
Service at no charge. The data center migration fee is also waived if you choose to move to a new
data center during the upgrade process. Upgrade requests are processed and effective only after
payment for the package price difference is paid. If you would like to move to another data center
without upgrading your account, there is a twenty-five dollar ($25) migration fee.
Downgrades. When downgrading to a lower-priced plan, the difference between the amount of the
current package price already paid over the new package price will be placed on the billing account
as a service credit. Refunds will not be issued and a twenty-five dollar ($25) downgrade migration
fee may be charged. Please contact the sales or billing department if considering an upgrade or
downgrade to determine what options are suitable and to discuss pricing.
Migrations From Other Hosts. All migration-related work is included as a Service for purposes of our
All complementary migrations require the user to provide cPanel account credentials for their
previous hosting environment.
Clients who migrate from non cPanel hosting environments may incur a charge determined by the
migration team and assessed based on the complexity of the migration.
Bro, Awesome, Legendary Shared Hosting plans receive 1 (one) complimentary migration. If the
previous host does not provide cPanel access, a migration fee may be assessed.
If the previous host does not provide cPanel access or if you would like our team to migrate more
than 25 (twenty five) accounts, a migration fee may be assessed.
Other Migration Situations. Some clients have specific migration needs, depending on our migration
workload, we may be able to accommodate those needs.
In these cases, you may incur a charge determined by the migration team and assessed based on the
complexity of the migration and your specific needs.
Article 9 - Billing Errors; Chargebacks
If you discover an error on your invoice please notify us as soon as possible by either chatting or
submitting a ticket to our Billing Department at https://ca.brohosting.eu/.
We will honor invoice errors as long as we are notified of them within fourteen (14) days.
If more than fourteen (14) days have elapsed we may decline the refund request.
If a refund is in order it will go onto your account as a service credit to be used on a future
invoice. Service credits have no cash value.
If at any time you have questions or concerns regarding a charge from BroHosting, please submit a
ticket at https://ca.brohosting.eu.
Any received chargebacks will incur a fifty dollar ($50) investigation fee on the associated billing
account and all services will be immediately suspended pending investigation.
BroHosting may reject the future use of payment methods from an account for which a chargeback has
been previously issued.
Upon receipt of a chargeback or payment reversal, the account related to the payment may be
suspended or terminated.